SHIPPING:

 

We ship worldwide!

It usually takes 2-3 business days to ship your order. There is an exception on sale/ peak periods in which you can count on 5-7 business days. Shipping time will depend on which country you reside in. To orders from Portugal or Spain, your package will be shipped with MRW. To other countries, your package will be shipped with UPS. Please note that for non EU shipments, customs and/or additional fees may apply. Any customs or import duties are charged once the parcel arrives its destination country. These charges must be paid by the recipient of the parcel.

 

* Please note that fuel fee can experience changes every week.

* Please be aware that extended shipping areas may have additional transportation fees.

 

A signature may be required on receipt. If you aren’t around to take the delivery of your parcel, the carrier will leave a note explaining how to collect your package. Alternatively UPS may try two more times to deliver the package at your address or leave it at the closest Access point.

Unfortunately we are unable to change a delivery address once the order has been shipped. If you would like to change it, there will be an additional charge, which will have to be paid to the courier directly upon delivery.

 

ORDERS

How long does it take for my order to ship?

When you place an order with BARN OF MONKEYS we will have to process the order first. It usually takes 2-3 business days to ship your order. There is an exception on sale/ peak periods in which you can count on 5-7 business     days. Shipping time will depend on which country you reside in. To orders from Portugal or Spain, your package will be shipped with MRW. To other countries, your package will be shipped with UPS. Please note that for non EU     shipments, customs and/or additional fees may apply.

 

How long will it take for my order to arrive?

Here at BARN OF MONKEYS, we take pride and strive to make sure all packages are delivered in a timely manner. You will receive your order within 2-5 business days from shipping date.

 

How do I change/modify my order?

Please note that we can help you modify your order before shipment. You can simply contact us and explain your requirement. We’ll make an exchange accordingly.
It includes changing the size or the color of an item, removing/adding an item or changing your shipping address.  Once your package is shipped, we will not be able to change anything about your order.

 

How do I cancel an order?

It is very easy to cancel a paid order on your side: Logging into your account, please click “My Orders”, find the “Cancel Order” button and select “Yes”. Choose reasons for your canceling and refund method and then submit. We’ll     deal with your request as soon as possible. Once your order has been canceled, an email will be sent to inform you about your refund.

Attention:
Here at BARN OF MONKEYS we cannot cancel orders which have been shipped out. In other words, please contact us to learn if shipment has already taken place at [email protected]

 

What should I do if I did not receive a confirmation email?

If you have not received a confirmation email about your order, you may have registered your email incorrectly or the email might be in your spam folder. You may log into your account and click “My Orders” button to see your     orders.

 

How do I change my shipping address once my order is placed?

We can only update your shipping address before shipment.
To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
Once your package has been shipped, we will not be able to change the shipping address or cancel an order.

 

SHIPPING INFO

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 2-3 business days from the date that it is placed.

 

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however,     we will do our best to support your request.

 

Processing and Delivery

It usually takes 2-3 business days to ship your order. There is an exception on sale/ peak periods in which you can count on 5-7 business days. Shipping time will depend on which country you reside in. To orders from Portugal or     Spain, your package will be shipped with MRW. To other countries, your package will be shipped with UPS. Please note that for non EU shipments, customs and/or additional fees may apply.

 

Free Return

We have made the returns easy for you! Click here to learn more about our return policy.

 

Return Policy

We’re bummed if you’re not 100% satisfied with the items you received, but it is possible to return your items and get a refund.

 

Free Return

We only accept returns within 14 days from delivery date. If the garment has some defect, we will cover the shipping expenses. If there is nothing wrong with your order, you can return it by using your local post office at your     cost.

Please contact us so we can help you figure this out at [email protected]

 

Return Conditions

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

The following items cannot be returned or exchanged: swimwear and accessories (except scarves and bags).

 

 

Refunds

Returns will be processed within 7 business days upon receipt of your package. The refund will be issued to your original payment account per your request.

Please note that the original shipping fee and insurance are non-refundable.